Terms & Conditions


Terms & Conditions

 A) Deliveries

  1. Deliveries within the Sydney Metro area: Within 5-7 working days of order date unless mutually agreed otherwise
  2. Interstate & Regional deliveries: The order must be placed at least 7 working days before required delivery date. Delivery will be within 7-14 days of order date
  3. The above delivery terms are for standard sizes and colours only. Please contact us for custom sizes and/or colour orders for exact prices and delivery lead times.
  4. The Acoustic Box Pty Ltd will deliver to the address and on the date as indicated on the order form / other correspondence. We are unable to guarantee an exact delivery time. Delivery will take place between 7 am – 6 pm.
  5. Our driver/courier will deliver to the person specified on the order form. In the event the person is not at the property / no person is specified, the driver will leave the product(s) as close as practically possible to the front door of the property.
  6. The Acoustic Box Pty Ltd does not take any responsibility for any lost or damaged product(s) after delivery.
  7. The goods and/or services rendered remain the property of The Acoustic Box until full payment for the goods / services are received.

 B) Warranties, exchanges, refunds & faulty goods

  1.  Any claims for damaged or faulty products must be reported to The Acoustic Box within 24 hours of delivery, otherwise it will be deemed the product(s) are received in good order and the full amount as per the invoice is payable.
  2. In the event the product(s) is damaged or faulty due to an error by The Acoustic Box, we will deliver a new product(s) or panel(s) as per the order form. Delivery date for a replacement will be made within 20 business days. The delivery cost of replacement panels will be at the customers expense, UNLESS freight Insurance was purchaased with the original order
  3. Any changes to orders must be communicated in writing to The Acoustic Box before shipment of the product(s) otherwise it is deemed that the order is correct as per the order form.
  4. In the event The Acoustic Box agrees to exchange a product (after delivery/non-faulty), an administration fee of $110+ GST will be charged. Additionally, a delivery and pick-up fee (POA) will also be charged in the event the new product is to be delivered to site.
  5. In the event an incorrect order is placed by the customer, The Acoustic Box will charge a cost per panel for every panel that needs to be replaced. Panel costs vary depending on size and type.
  6. The Acoustic Box will only allow exchanges (after delivery) if the goods have not been installed and remain intact in their original wrapping.
  7. The Acoustic Box does not offer any guarantees with regards the life of the following as this will depend on the location and level of exposure to the elements and geographical location:             
  1. the powder coating;
  2. the acoustic foam;
  3. the gas struts.

8. The Acoustic Box™ offers a pro-rata 7-year warranty on all other parts of the box. Proof of purchase is required and warranties are not transferable. This warranty does not cover:

  1. Intentional or accidental damage to the parts caused by the customer, natural disasters, or an act of God;
  2. Where the parts have been altered,or tampered with;
  3. Where the parts were installed incorrectly; and,
  4. Limitations apply to no rust warranty for sea spray zones or coastal environments

 C) Credit & Payments.

  1. Credit is only given to customers who have been approved by The Acoustic Box
  2. The Acoustic Box credit terms are strictly 14 days from the date of the invoice.
  3. Credit does not extend to amounts exceeding the approved credit limit.
  4. Credit does not extend to amounts exceeding the 14 days credit terms.
  5. Any claims arising from invoices must be made within seven working days of receipt of invoice.