"We deliver our Soundproof Enclosures Australia-wide including Sydney, Brisbane, Melbourne, Perth & other regional areas using door to door courier service."
What our clients say
“We recently started using Pool Filter Covers from The Acoustic Box – and there’s certainly no turning back for us. It literally takes a few minutes to put together –not to mention the great prices and service… and we’re also saving money on assembly costs. Needless to say, even our Plumber is ecstatic he doesn’t have to spend an hour or more assembling a box and fiddling with nuts & bolts. We have no hesitation recommending The Acoustic Box to other Pool Builders and Pool suppliers”
The Terms & Conditions
Terms & Conditions
Deliveries within the Sydney Metro area: Within 5-8 working days of order date unless mutually agreed otherwise
Interstate & Regional deliveries: The order must be placed at least 7 working days before required delivery date. Delivery will be within 7-14 days of order date
The above delivery terms are for standard sizes and colours only. Please contact us for custom sizes and/or colour orders for exact prices and delivery lead times.
The Acoustic Box Pty Ltd will deliver to the address and on the date as indicated on the order form / other correspondence. We are unable to guarantee an exact delivery time. Delivery will take place between 7 am – 6 pm.
Our driver/courier will deliver to the person specified on the order form. In the event the person is not at the property / no person is specified, the driver will leave the product(s) as close as practically possible to the front door of the property.
The Acoustic Box Pty Ltd does not take any responsibility for any lost or damaged product(s) after delivery.
The goods and/or services rendered remain the property of The Acoustic Box Pty Ltd until full payment for the goods / services are received.
Warranties, exchanges, refunds & faulty goods
Any claims for damaged or faulty products must be reported to The Acoustic Box Pty Ltd within 24 hours of delivery, otherwise it will be deemed the product(s) are received in good order and the full amount as per the invoice is payable.
In the event the product(s) is damaged or faulty due to an error by The Acoustic Box Pty Ltd, we will deliver a new product(s) or panel(s) as per the order form. Delivery date for a replacement will be made within 14 business days.
Any changes to orders must be communicated in writing to The Acoustic Box Pty Ltd before shipment of the product(s) otherwise it is deemed that the order is correct as per the order form.
In the event The Acoustic Box Pty Ltd agrees to exchange a product (after delivery), an administration fee of $110+ GST will be charged. Additionally, a delivery and pickup fee of $95+GST will also be charged in the event the new product is to be delivered to site.
In the event an incorrect order is placed by the customer, The Acoustic Box will charge a cost per panel for every panel that needs to be replaced. Panel costs vary depending on size and type.
The Acoustic Box Pty Ltd will only allow exchanges (after delivery) if the goods have not been installed and remain intact in their original wrapping.
The Acoustic Box does not offer any guarantees with regards the life of the following as this will depend on the location and level of exposure to the elements and geographical location:
the powder coating
the acoustic foam
g. The Acoustic Box offers a 7-year warranty on all parts of the box. This warranty does not cover:
Intentional or accidental damage to the parts caused by the customer
Where the parts have been altered or tampered with
Where the parts were installed incorrectly
Items outlined in point 4(g)
C) Credit & Payments.
Credit is only given to customers who have been approved by The Acoustic Box Pty Ltd
The Acoustic Box Pty Ltd’s credit terms are strictly 14 days from the date of the invoice.
Credit does not extend to amounts exceeding the approved credit limit.
Credit does not extend to amounts exceeding the 14 days credit terms.
Any claims arising from invoices must be made within seven working days of receipt of invoice.